Practical resources to help you build stronger teams, create better products, and make knowledge easier to share. Drawing on real-world experience, these ebooks and companion tools offer clear guidance you can put to work—whether you’re tackling a specific challenge or figuring out where to start.
Knowledge Management 101
Help customers find answers with a clear, useful Help Centre. This practical guide includes editable templates and an Excel workbook to support content planning, publishing, and ongoing improvement.
Product Management 101
Turn customer needs into a clear product direction. Learn a practical approach to prioritizing ideas, defining requirements, working with development teams, and guiding features through testing and rollout.
The Trouble with Heroes
Build a team that can succeed without depending on one person. Explore how shared knowledge, clear expectations, and thoughtful leadership help people develop confidence and take ownership of their work.
All Three Books
Bring together practical guidance on knowledge management, product management, and leadership. This three-book collection helps you improve how information is shared, products are developed, and teams work together.
Knowledge Management 101: Companion Workbook & Templates
The Knowledge Management 101 workbook and templates give you practical tools to assess your current knowledge management practices, identify opportunities for improvement, and start building a more organized, accessible, and sustainable approach to managing knowledge in your organization.
Scope Document Template
Define project goals, deliverables, requirements, and boundaries with this practical Scope Document Template.